Privacy Policy

Introduction

We are committed to protecting the privacy of our clients and ensuring that their personal and business information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, disclose, and protect your information when you use our IT services.

Information We Collect

We may collect the following types of information from our clients:

Personal Information

• Contact details: Name, address, phone number, and email address.
• Payment information: Credit card details, billing address, and other payment-related information.

Business Information

• Company details: Company name, industry, size, and location.
• IT infrastructure: Details about your IT systems, software, and hardware used.

Technical Information

• Usage data: Information about how you use our services, including access logs, usage patterns, and preferences.
• Technical data: IP addresses, browser type, operating system, and other technical information.

How We Use Your Information

We use the collected information for the following purposes:

Service Delivery

• To provide, maintain, and improve our IT services.
• To diagnose and resolve technical issues.
• To ensure that your hardware, including laptops, is restored to its optimal condition using genuine parts and state-of-the-art equipment.

Customer Support

• To communicate with you and respond to your inquiries.
• To provide technical support and customer service.

Business Operations

• To manage our business operations and comply with legal and regulatory requirements.
• To conduct research and analysis to improve our services and develop new offerings.

Marketing and Communication

• To send you promotional materials and updates about our services, with your consent.
• To inform you about changes to our services or policies.

Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may disclose your information in the following circumstances:

Service Providers

• We may share your information with trusted service providers who assist us in delivering our services, such as payment processors, IT support, and maintenance providers. These service providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.

Legal Requirements

• We may disclose your information if required by law, regulation, or legal process, or if we believe it is necessary to protect the rights, property, or safety of our company, our clients, or the public.
  
  

Business Transfers

• In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owner or entity.

Data Security

• Encryption of sensitive data during transmission and storage.
• Regular security assessments and audits.
• Access controls to restrict access to your information to authorized personnel only.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal or contractual restrictions.
• Opt-out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the last update. Your continued use of our services after any changes indicates your acceptance of the new policy.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

• Email: support@lappyexpert.com
• Phone: +91 84848 01048
• Address: 301, Chandrakanta Heights, Manish Nagar, Nagpur – 440015 MH

By using our services, you acknowledge that you have read, understood, and agree to the terms of this privacy policy.